Refund policy
Last updated: 2026-09-16
Automatic refunds
If the supplier does not deliver — no code, failed top-up, cancelled order — the full price returns to your balance automatically, usually within seconds and always within 24 hours. You do not need to ask.
Delivered digital goods
A code, key, PIN or eSIM QR that has been shown to you is considered delivered and cannot be returned, because it cannot be taken back. This is standard for digital goods.
Wrong region or platform
Codes are region-locked. Check the region before you buy; a working code that does not fit your account is not a defect.
Faulty code
If a code is already used, invalid or rejected by the issuing platform, write to within 48 hours with a screenshot. We raise a claim with the supplier and refund your balance once it is confirmed.
Withdrawing money
Balance is spent inside the store. For a payout of an unused balance write to ; we return it to the original payment method where the provider allows it.